Customer service assistant
Answers common questions on WhatsApp around the clock, using your own information, and hands over to your team when a person is needed.
WhatsApp AI assistants & automation
AI assistants that answer, book and follow up for your business
We build WhatsApp assistants and automations for small and medium businesses in Malaysia, so your customers get quick replies and your team gets time back.
Services
What we build
Practical assistants and tools that fit into the way your business already works.
Lead qualifying
Asks new enquiries the right questions, sorts serious leads from casual ones, and passes the details to the right person.
Appointment booking
Lets customers check available slots and book, reschedule or cancel appointments directly in the chat.
Follow-ups and reminders
Sends appointment reminders, renewal notices and polite follow-ups to customers who have agreed to receive them.
Document processing
Reads forms, receipts and documents sent by customers and turns them into organised records your team can use.
Custom systems
Dashboards and management systems built around your business, connected to your assistant and the tools you already use.
Industries
Who we work with
Businesses that talk to a lot of customers on WhatsApp every day.
How we work
Four simple steps
We start small, prove it works, then grow it with you.
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Discovery
We learn how your business runs, what customers usually ask, and where time is being lost.
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Build and test
We build the assistant with your information and test it thoroughly with your team before any customer sees it.
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Pilot
The assistant goes live with real customers on a limited scale while we watch closely and adjust.
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Review and grow
We review results with you regularly, improve what needs improving, and add new features as you need them.
Privacy
Your data stays yours
We treat your business information and your customers' personal data with care, in line with Malaysia's Personal Data Protection Act 2010.
Read our privacy policy- PDPA-compliant. We follow the Personal Data Protection Act 2010 in how we collect, use and protect personal data.
- Consent first. Customers are only messaged after they agree, and can reply STOP at any time to opt out.
- Minimum data. We only collect what is needed for the assistant to do its job.
- You stay in control. Data is stored in accounts that you, the client, own and control.
Contact
Book a free 30-minute call
Tell us about your business and what takes up your team's time. We will tell you honestly whether an assistant can help.
- Registered name
- OTOMA TECHNOLOGY
- SSM registration no.
- 202603181536 (003868751-D)
- Address
- 178, Penang Road, 10000 Pulau Pinang, Pulau Pinang, Malaysia
- Phone / WhatsApp
- +60 12-621 7860
- otomatechcorp@gmail.com